Refund Policy

1. Our Promise to You

At LottoLabs.ai, we believe that you should never feel locked into a product that doesn't meet your expectations. That's why we offer an unconditional 30-day money-back guarantee on all paid subscription plans. We want you to try our platform with complete confidence, knowing that if it's not the right fit, you'll get every penny back.

We put our customers first — always. We'd rather have a happy former customer than an unhappy current one. If our platform doesn't deliver the value you expected, we want to make it right.

2. Eligibility for a Full Refund

You are eligible for a full, unconditional refund if you meet the following criteria:

• Within 30 days of purchase: Your refund request must be submitted within 30 calendar days from the date of your initial subscription payment or renewal payment.
• Any paid plan: This guarantee applies to all paid subscription plans — Basic, Pro, and Enterprise — whether billed monthly or annually.
• No reason required: You do not need to provide a reason for requesting a refund. We respect your decision without question. "It's not for me" is a perfectly valid reason.

3. How to Request a Refund

Requesting a refund is simple and straightforward. We've designed the process to be as hassle-free as possible:

4. What Gets Refunded

• Monthly subscriptions: You will receive a full refund of your most recent monthly payment.
• Annual subscriptions: You will receive a full refund of your annual payment if requested within 30 days of the initial purchase or the most recent renewal date.
• Lifetime plans: Lifetime plan purchases are also covered by our 30-day money-back guarantee. If you request a refund within 30 days of purchase, you will receive a full refund.

5. After Your Refund

Once your refund is processed:

• Your account will be downgraded to the Free tier (if available) or deactivated, depending on your preference.
• You will retain access to your paid features until the end of the current billing period for which the refund was issued.
• Any data you uploaded to the platform remains yours. You may export it at any time before your access ends, or request that we provide an export to you.
• You are welcome to re-subscribe at any time in the future. Your account and any retained data will be available upon re-activation.

6. Disputes & Chargebacks

We strongly encourage you to contact us directly at info@lottolabs.ai before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving any billing issues quickly and fairly. In most cases, we can process a refund faster than a chargeback dispute would be resolved.

All payments are processed by Paddle.com Market Limited as our Merchant of Record. Paddle handles the refund transaction and will appear on your bank or credit card statement.

7. Beyond the 30-Day Window

After the 30-day window, we still want to ensure you're satisfied. While unconditional refunds are limited to the first 30 days, we evaluate requests beyond this period on a case-by-case basis. If you experience any of the following, please reach out to us:

• Extended service outage that materially impacted your ability to use the platform.
• Billing errors such as duplicate charges or incorrect amounts.
• Account issues that prevented you from accessing features you paid for.

We will always do our best to find a fair resolution, whether that's a partial refund, service credit, or plan adjustment. Customer satisfaction is not a 30-day commitment for us — it's an ongoing one.

8. Cancellation Policy

You may cancel your subscription at any time from your account settings or by contacting us at info@lottolabs.ai. Upon cancellation:

• You will not be charged for the next billing cycle.
• You will retain access to paid features until the end of your current billing period.
• There are no cancellation fees, penalties, or hidden charges of any kind.
• Your data remains accessible for export during and after the cancellation period.

9. Contact Us

If you have any questions about our refund policy, need help with a refund request, or want to provide feedback about your experience, we're here to help: